The channels which are not working are :-SKY Channel (998 or 999) when the system starts up BBC2 CH5 UK GOLD +1 (Uk Gold normal works) All Bravo Channels SCi Fi Paramount Channels Sky 2 Sky 3 Sky Sports News Nickelodeon Channels CBBC Eurosport Some but not all of the music channels Just because Sky replace an outdated 30 year old technology with the new Q lnbs you put an anti Sky slant on it. What could be the problem? Sky Q If you're getting a No Satellite Signal , No Signal , or No input on-screen message on your Sky+ or Sky Q box, or if your picture is freezing when watching live TV, this troubleshooting guide will help get you back up and running again. Hi - my Sky + remote stopped working last night, I changed batteries and switched off/on the STB but it's still not working. Some channels transmit other types of audio programming, such as classical music. The wideband Q lnb is capable of feeding twelve tuners down two cables. Many thanks, I have the optical connected from soundbar directly to Sky Q box then HDMI through to tv, I have sound in some channels but non on others, have tried changing all the settings within the sky box upgraded software on Sky box and Sonos Sky engineer has told me its an issue with Sonos and not the Sky equipment, this is a frustrating issue. Sections, Aoife Kelly Twitter channels. Please help me to fix it. Luddite. Last Updated 2 minutes ago: Sky offers satellite television service as well as broadband internet and home phone service. If your Sky Q remote isn’t working it may have lost its connection to the box. Hope someone can help, i've got a weird issue that's started on my Sky HD box. S ome Sky customers have, in recent weeks, found the Irish TV channels, RTE One, RTE 2, TV3, TG4 and their HD and Plus Ones have disappeared from their TV guides. Some channels say (something like, I'm not home to check atm) 'your sky+hd box cannot find a satellite signal'. Try again later to see if the problem's fixed. No new notifications, There's no sound on my Sky Q or Sky Q Mini box, The sound is out of sync with the picture, I need help with setting up or fixing surround sound. And then along comes Save Me to prove me wrong. Go to Solution. The good news is, it's easy to rectify with a reboot of your Sky box, but it's an ongoing issue which has yet to be fully resolved. Investigations are ongoing to determine the root cause and implement a fix. Who will be Doctor Who next if Jodie Whittaker leaves? Some have also reported experiencing disappearing Sky Sports and Sky Movies channels and missed recordings while the channels are not available. Local network channels are a good example of this. Haven't checked them all, but some of the channels affected are 101-105 (bbc1 wales hd, bbc2 wales, itv wales hd, s4c hd & ch5 hd) & bt sport 2. "Sky is aware of a technical issue where a small amount of its customers are encountering missing channels in their Sky STBs," Sky said in a statement to Independent.ie. Try again later to see if the problem's fixed. How Sky Q's networking works. If you’ve got sound problems with your Sky Soundbox, follow our. Restart your box: Press the standby button on your remote, then turn your box off at the mains. Wait four minutes, then press the sky button on your remote. There could be a few things that can be going wrong here. "We apologise for any inconvenience caused to affected customers and will update on progress as soon as possible.". A few checks before you start: If you've only got a sound problem on one channel, there's probably a problem with the broadcaster rather than your Sky box. Here are some suggestions if you’re struggling to rewind a programme on Sky Q. If both the internet and router connections are marked as good, you might need to reposition or restart one of your Mini boxes. Ensure that the lights on your box has completely disappeared this is s signal the box has no power. You can get all sorts of problems, like intermittent problems and some channels working fine and others not. Sky Outage Is Sky having an outage right now? Whenever u press the home or sky button on the sky q remote, the sound on the amp will flick back from optical (cbl/sat input) to hdmi via the Arc channel (tv/cd input). Menu If you notice that your Sky TV is not working on certain subscription-based TV services like Sky Sports or Sky Movies for example but working fine on the main terrestrial free to air services like BBC, ITV,Channel 4 and 5 for example. There's the main Sky Q box – a 2TB monster capable of storing 1,000 hours of recorded TV, 4K enabled, and can record six channels at a time. If you’re having sound problems on your Sky Q or Sky Q Mini box, this diagnostic flow will help fix your problem: If you've only got a sound problem on one channel, there's probably a problem with the broadcaster rather than your Sky box. Save Me TV review: 'A blast of originality in a tired UK schedule dominated by largely mediocre thrillers', Amanda Gorman: Youngest inauguration poet calls for unity and togetherness, Golden retriever climbs ladder to follow owner onto rooftop, Donald Trump departs White House for the final time as president, Revealed: Ryan Tubridy tops list as RTÉ’s ‘top 10’ share €9.5m over three years, Blinders has peaked: Final season of crime drama Peaky Blinders is in production. Don't worry if some channels, adverts or programmes are louder or quieter than normal -- this is completely normal. Just last week, I was lamenting the lack of realistic television dramas set in working-class communities that don’t feature characters who are crude stereotypes: drug addicts, benefits spongers, gun-toting gangsters. Hi folks , i`ve got an odd one here , some of the channels on my sky plus box aren`t working , No satellite signal is being received is shown , however if i put on a channel that is ok , then record that channel if i now go to a channel that was previously unavaillable i can receive that channel ok . Before you throw up your hands in despair and toss out your entire Sky box system, here are some pointers that might sort out some common Sky box problems. If it's red or orange, press sky on your remote to turn your box on. A mesh network means that, in the system, every Sky Q … The Sky Q setup consists of three key devices. You're up to date Also, for, i'd say 90% of the channels, I can never see the programme synopsis, it just says that's also not available. Especially those of you with a box no longer under warantee wishing to avoid having to contact SKY or pay for an engineer. Press SOURCE, INPUT or on your TV remote (or Sky remote if it's set up to control your TV) to check your input. Some channels may not broadcast any sound when the SAP feature is activated. Update the software on your box Or maybe I needed a new box? some channels from channel lineup not working Not all channels in my channel lineup are showing on my TV. Solved! Other channels work fine. Email. Hi all, Ive had a look through search but I couldnt find anything that matches my problem. Wait a few moments, then turn your box back on. Switch Channels. Consider that the issue could be to do with your remote control. If the reboot was successful the light on your Sky Box will be green and the Sky Welcome channel will appear on screen. If you’ve got sound problems with your Sky Soundbox, follow our Sky Soundbox help guide instead. Sky Q: How it works. Faulty Sky Box Causing Some Channels To Be Lost It could be that you have a faulty Sky box. Some Sky customers have, in recent weeks, found the Irish TV channels, RTE One, RTE 2, TV3, TG4 and their HD and Plus Ones have disappeared from their TV guides. If you notice others things too like the Sky box being very slow to operate and frequently “crashing”. Are the channels I am not getting horizontal or vertical? It may be that the problem is specific to one channel, so first try another channel to see if the problem persists. We love the way Sky Q mini boxes get TV to every room in your house and boost your Wi-Fi at the same time, but they don't always work as advertised. The SKY+HD box Not all channels broadcast SAP signals. We have to turn the box off, wait 5 mins turn it back on, then they all work again until the next time. This is a simple enough fix as it just requires you to re-pair the two devices. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service. Sky Q uses a 5GHz mesh network for video streaming to Sky Q Mini boxes. This guide does not support Sky Q. I have a Sky+ Box and Iam getting No Satellite Signal 25 on some channels. This guide mainly applies to the DRX890 and DRX895 boxes as these are the only SKY+HD boxes that Sky still support, but some of the tips below will work for older boxes. If it's not set to Sky, try the other inputs until Sky appears. I can get them sometimes however, the majority of the time I get the message. Before you ask Sky did try the unicable route on some HD+ receivers but found it … I can pick up BBC1, BBC2, ITV, Channel 4, Sky movies (channel 307 only) and a few other channels however, the majority of channels display the 'No Satellite Signal is Being Received' message. 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Rather than dragging the touch-sensitive pad just tap the rewind arrows a couple of times to have more control over the speed that you’re rewinding. At a time like this when you're snowed in and TV is one of the only things to keep you sane, it's a bit disconcerting to find several TV channels and radio stations missing from your schedule. The satellite Mini boxes should be out in the open, away fro… "Affected customers are being advised that a reboot of the box should provide a temporary solution. When I go into the TV guide, all channels state 'no listings available' then after about 5 seconds, the programme titles appear. Tags (2) Tags: channel lineup. (There's also a 1TB version with no Ultra HD skills). If you’re having problems with a Sky Q Mini box losing connection to the main Sky Q box, it’s usually a problem in the wireless mesh network, particularly if cycling the power doesn’t fix it. 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