Our Customer Relations Team are happy to answer any comments or concerns you have about any aspect of your journey and aim to reply as soon as possible. Explore: 10 Minutes From Hamilton Square Station, Waterloo: Where to eat and drink in the North Liverpool hotspot, Anti-Slavery and Human Trafficking Statement, Modern Slavery and Human Trafficking Statement – July 2019, Click here for the latest COVID-19 Information. Your interactive, shareable online planner & guide to great days out. Contact Merseyrail for all your press enquiries or latest media releases Merseyrail (in a joint venture with Abellio) and Caledonian Sleeper are both unique and niche with each of them at the forefront of best practice in customer service excellence. The station is managed by Merseyrail Head Office Information. We aim to deliver a world class service to our customers in everything we do. MERSEYRAIL INFRACO LIMITED (United Kingdom, 12 May 2005 - ) details; MERSEYRAIL SERVICES HOLDING COMPANY LIMITED (United Kingdom, 18 Dec 2002 - ) details; ... Head Office Address. Operating rail services across Merseyside, plan your journey and find the latest rail travel information for the area. Season ticket holders, Railpass, Trio, Saveaway, or any other non-day ticket holders should click here. Merseyrail Company Information. Contact; Search. We are sorry that our services have not met your expectations. The fastest way to resolve a problem experienced while travelling with us is by using our Twitter channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111).The team are available from start till end of train services each day and the team are able to resolve most queries or issues very quickly. RMT confirms new strike dates in Merseyrail Guards' dispute. Assisted Travel Phone No 01515551111, 08000277347. office address EVERSHEDS HOUSE, 70 GREAT BRIDGEWATER STREET, M1 5ES, MANCHESTER, Greater Manchester Company Number 04620520 Jurisdiction England/Wales Previous Names 15/01/2003 - CHARCO 1046 LIMITED SIC Code 70100 - Activities of head offices Date of Incorporation 18 Dec 2002 Company Type Private Limited … Unity House; 39 Chalton Street; London NW1 1JD; Tel: 020 7387 4771; Email: info@rmt.org.uk A major refurbishment of three floors at Merseyrail’s Head Office adjacent to Lime Street Station, Liverpool. Big changes are being made to Merseyrail services yet again as thousands head back to work during lockdown. We look forward to hearing from you. Location - Merseyrail. If you have a question about the current train service or your upcoming travel plans, please contact our team on one of the following channels for a quick response: Twitter - Tweet or direct message us at www.twitter.com/merseyrail, Facebook - Message us at www.facebook.com/MerseyrailLtd. Alternative Number * Email Address * Retype Email Address * Confirm earliest start date or your notice period. Assisted Travel Phone No 01515551111, 08000277347. Merseyrail is fully committed to data protection principles. RMT Press Office: Former Merseytravel boss calls for rethink of plans to get rid of Guards as new police freedom of information figures reveal over 1200 crimes on Merseyrail trains in last five years. GB97007367: Presentation - Merseyrail. FaxNumber : 0151 702 3074. We normally run reliable and punctual services, but things do sometimes go wrong. Phone Number: 01515551111. However if you have an enquiry that needs a quick response, please call us on 0151 555 1111 or contact us via Twitter using @merseyrail. Search. Document. PDF 860.82 KB Rail. L1 1JF. You should expect a full response from us within 20 working days of sending the complaint to us. Complaints … Phone Number: 01515551111. HS RoofClad’s Head Office is based just 1 mile from Bromborough Rake train station, and it couldn’t be easier to visit us via train. Liverpool. Our aim is to create a pleasant travel environment, so these enhancements should prove popular with our passengers.' Jump straight to the station you are looking for using our Quick Search. ... * Contact number. 12930 Worldgate Drive, Suite 600, Herndon, … for MERSEYRAIL SERVICES HOLDING COMPANY LIMITED (04620520) Registered office address. Merseyrail - Customer Services. Click here to send us a tweet. Our team can also provide information on ticket refunds, disabled assistance and group travel. Currently, 52 trains from 59 Class 507/508s are needed each day. We treat complaints in line with both our Passenger Charter and our Complaint Handling Procedure. An exciting opportunity has arisen within Merseyrail’s Marketing & Revenue team, with the newly created role of Revenue Growth Analyst. Head Office: 6th Floor Trafford House Chester Road Manchester M32 0RS If you wish to contact us and need a quick response, the fastest way to do so is by our Twitter channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111). We aim to deliver a world class service to our customers in everything we do. Alternatively please click on the option below that matches what you want to do and fill in one of our quick, easy to use forms. Head Office: Year established: 2002: Describe your Company and attract Business opportunities (SIC07) Passenger rail transport, interurban (49100) See the Kompass classification. Where you do tell us you would like someone to get back to you, we will review your comment, question or suggestion and respond by email as soon as we can to the address you provide. 0151 702 3074. In Merseyrail we have re designed the model of delivering a city region wide rail transit system overturning a poor-performing service with a poor reputation within the region. This email will contain your reference number and the date by which you should expect a response. It can take some time to investigate your complaint and we will ensure that this is done in a thorough and professional manner. When the new ‘777s’ are fully in service that figure will change to 50 trains from 52 - unless it’s a major event such as the Grand National, when all 52 trains could be required. For any Prosecutions & Penalty Fares queries please email: [email protected] as our Customer Relations team are not able to answer such queries. Information last updated 10 December 2020 22:44, Monday to Friday 07:00 to 10:00am and 15:00 to 18:00, Use the alternative telephone number for out of hours (Textphone facility available), View train formations and on-board facilities for this train company, Buses replace trains between Rock Ferry and Chester / Ellesmere Port on Sunday 7 March, Buses replace trains between Chester / Ellesmere Port and Rock Ferry until 12:00 on Sunday 28 February, Buses replace trains between Hooton and Rock Ferry on Sunday 21 February, Amended Merseyrail Wirral Line service on Saturday 13 and Sunday 14 February, Buses replace trains between Moorfields and Ormskirk on Saturday 6 and Sunday 7 February, Amended Merseyrail Northern Line service on Saturday 30 and Sunday 31 January, Buses replace trains between Hunts Cross and Sandhills on Sunday 24 January. If you believe you are entitled to a refund or compensation as a result of a cancellation or delay and hold a single or return day ticket please click the link below and complete the form. Custom Mega Menu. Rail transport services. We won’t treat this as a complaint and we won’t always respond to you unless you tell us you would like a response. Dear Carla. Merseyrail trains off all morning, buses hit by adverse weather conditions and there has already been an accident on M56 You should also use this form if you wish to compliment a member of our team or our service in any way. Contact us; Staff login Unit 5 Bodmin Road Coventry, West Midlands CV2 5DB info@wearestadium.com ... Stephen Bradley, Head of Stations at Merseyrail, said: “We knew our works to improve platforms at our stations could cause disruption to our passengers, so we needed a company who really knew what it was doing to help guide travellers to the right trains or replacement bus services, as well as helping control … Giotto’s carefully selected team of in-house specialists worked closely with Merseyrail, devising the appropriate design response by understanding their client’s requirements, resulting in the design of their … and need to speak to us about a concern please speak to a member of staff or contact us on one of the options above if staff are not available. Unity House; 39 Chalton Street; London NW1 1JD; Tel: 020 7387 4771; Email: info@rmt.org.uk For local journey information and train times use our Journey Planner or contact Merseytravel: Alternatively you can write in to The Customer Relations Team: Merseyrail, 9th Floor Rail House,Lord Nelson Street,Liverpool,L1 1JF. Up to four children can travel for free per paying adult. 12 February 2015. Head Office:One Kemble Street, London WC2B 4AN T: 020 7282 2000 F: 020 7282 2040 www.orr.gov.uk. World Car Free Day promotes improvement of mass transit, cycling and walking, as well as the development of communities where jobs are closer to home and where shopping is within walking distance, tackling … Menu. FaxNumber : 0151 702 3074. Merseyrail is the most punctual and reliable rail network in the UK based on statistics from 2018-19, with consistently high scores for passenger satisfaction and has received multiple national award wins for customer service and punctuality. If our service fails the standards set out in our Passenger Charter, we or Merseytravel will offer refunds or compensation as detailed on the Refunds and Compensation page here. Economic regulation. ... Head Office Address: 9th Floor Rail House Lord Nelson Street Liverpool L1 1JF. Company status. Official name: Merseyrail Electrics 2002 Ltd Postal address: Rail House, Lord Nelson Street Town: Liverpool Postal code: L1 1JF Country: United Kingdom For the attention of: Tomasz Drost E-mail: tdrost@merseyrail.org Telephone: +44 1519552092. The office is open Monday to Friday from 07:00 to 19:00hrs. Email address. ... Head Office Address: 9th Floor Rail House Lord Nelson Street Liverpool L1 1JF. Lost Property Phone No 0151 702 2951. CORNWELL MANAGEMENT CONSULTANTS PLC, London Gazette, 1 May 2007. Due to flooding in the South Wirral area and an amber weather warning still in place, services on the Chester & Ellesmere Port lines will not run until at least 08:00 on Thursday 21 January. Kapteynstraat 1, Noordwijk, 2201BB UK Gazette Notice. RMT Head Office. Merseyrail Company Information. Web address. Home; News; Article; 7 November 2017. To make a formal complaint about any aspect of our service, to which you expect an investigation and response. If you wish to contact us and need a quick response, the fastest way to do so is by our Twitter channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111). The collection and delivery of National Transport Tokens from Merseyrail Head Office, Liverpool to the National Transport Tokens … Passengers are advised to check our website and Twitter @merseyrail before attempting to travel for the latest service information. If you remain dissatisfied you should contact the Customer Relations team via the contact details on the response provided and they will advise what to do next. Rail replacement buses will run where possible but delays are likely due to poor road conditions. Former Merseytravel boss Mark Dowd OBE has called for a rethink of the plan … Contact us Collapse accordion Open accordion. RMT Head Office. Authored on. Registration no: 04356933: No employees: 50-99 Employees: Kompass ID? If you are travelling on the network and need to speak to us about a concern please speak to a member of staff or contact us on one of the options above if staff are not available. Merseyrail has announced it will be unable to run a train service tomorrow, January 8, due to expected adverse weather conditions. About You * Please indicate your educational qualification standard by selecting the highest … We undertand our responsibilites for, and will be able to demonstrate compliance with, the principles set out in the GDPR. Who we are. The 52-strong Class 777 order could be expanded, depending on the future size of the Merseyrail network. Address. We apologise for any inconvenience this may cause. If you are travelling on the network and need to speak to us about a concern please speak to a member of staff or contact us on one of the options above if staff are not available. Passengers can head to any Merseyrail ticket office and children will be given a special free ticket when accompanied by an adult. You will receive an email from us acknowledging that we have received your form shortly after you press submit. When you want to suggest an improvement to our facilities or services or wish to make a general comment (positive or negative) about the service we offer. Live updates as snow, ice and freezing fog set to hit Merseyside. By Bus: For long distance buses, we recommend visiting National Express to see journey routes, times and prices. The team is available to answer your queries 06:00 – 23:30 Monday to Saturday & 10:00 - 18:00 on Sundays. The board; Executive directors; Committees; Register of interests; Board meeting minutes; All who we are; ... Merseyrail Electrics 2002 Limited report and financial statements 2014 01 04. Eversheds House, 70 Great Bridgewater Street, Manchester, Lancashire, M1 5ES. Head Office Address. RMT Head Office. Former Merseytravel boss calls for rethink on Guards. Reporting to the Head of Marketing & Revenue Growth, this role will focus on collaboration with the marketing, stations and revenue protection teams to identify and drive revenue growth opportunities in addition to measuring the performance of existing revenue generating … MERSEYRAIL SERVICES HOLDING COMPANY LIMITED Reg. Contact; Search. Contact people - Merseyrail Download the … Search. As of last Thursday (25 July), passengers are now able to purchase Adult Merseyrail Day Savers (£5.30) and 18 & under Merseyrail Day Savers (£2.65) from the Merseyrail website. 9th Floor Rail House. Projects; Posted May 11, 2016. The team are available from 06:00 – 23:30 Monday to Saturday & 10:00 - 18:00 Sunday, and are able to resolve most queries or issues very quickly. The station is managed by Merseyrail Head Office Information. Complaint via Phone number: 0151 555 1111 Reservations From UK: Complaint via Email: Complaint via Support Form : Merseyrail Support Form Merseyrail complaint website : www.merseyrail.org Tweet: merseyrail Corporate Head Office address Rail House, Lord Nelson St, Liverpool L1 1JF, UK Also Read: London Midland complaints email & Phone number The team are available from 06:00 – 23:30 Monday to Saturday & 10:00 - 18:00 Sunday, and are able to resolve most queries or issues very quickly. Office of Rail and Road. Contact; Merseyrail Case Study. For more information on eligibility please click here. ... “After 15 months of difficult negotiations with Merseyrail at ACAS we have reached a point where our members feel so strongly that the proposed method of dispatch for the new trains is a less safe option that they are prepared to go back to the picket lines and demand an operational role that applies to all … We aim to investigate your complaint fully and where we find a problem we will try our best to put it right. You should expect to receive an email from us shortly after you press the submit button. About. Merseyrail, a 50/50 Joint Venture between Serco and Abellio, has launched a new WhatsApp service for passengers as part of its commitment to real-time customer service. The Brief. If you don’t receive this initial email please call us on 0151 555 1111 and we will confirm we have received your form. Alan Chaplin, interim managing director at Merseyrail, said: 'We are delighted to be giving the trains an interior makeover and I am sure that the attractive colours and more modern feel will set off the new livery well. For local trains, we recommend visiting Merseyrail to see journey routes, times and prices. Lord Nelson Street. Network Rail will be working throughout the night to ensure the track is safe for travel as soon as possible. Unity House; 39 Chalton Street; London NW1 1JD; Tel: 020 7387 4771; Email: info@rmt.org.uk Merseyrail has made a big step towards bringing simpler ticketing solutions to passengers with the launch of their online Day Saver purchasing platform. Lost Property Phone No 0151 702 2951. Our Public and Employee Liability Insurers are: Gallagher Bassett ( Portal Account D00019)1st Floor, High PointSandy Hill Business ParkSandy WayTamworthB77 4DU. 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