See how we can help. Lines are open Monday to Friday, 8am to 6pm. Send a separate fax per request. Need help? NatWest Group customer contacts. If you've forgotten your Customer ID, please contact your Bankline administrator or check with another Bankline user in your business. If you've forgotten or don't know your User ID, please contact your Bankline administrator. Calls may be recorded. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. NatWest Online Banking is easy, secure and lets you do all the things you need to do to manage your money online. Jersey: 01534 282850 From abroad: +44 1534 282850 Guernsey: 01481 703860 From abroad: +44 1481 703860 Isle of Man: 01624 637190 From abroad: +44 1624 637190 Gibraltar: 200 77737 From abroad: 00350 200 77737 Lines are open Monday to Friday 9am - 5pm except public holidays. You can then choose from 'Domestic Direct Debit Claims' or 'EUR Direct Debit Claims', this opens a list of accounts. The quickest way to get in touch with us is via webchat. Select the User ID whose telephone number you want to update. Contact the NatWest Home Insurance team on: 0345 246 0449 Lines are open Mon–Fri 8am-8pm, Sat 9am–5pm, bank holidays 9am-5pm (excluding Christmas … WARNING – If you receive a phone call from someone claiming to be the bank and you think it's fraudulent, don't dial the Security Helpline using the same telephone that received the suspicious call. Attach the request as a PDF document. Your customer number, given to you when you signed up for Online Banking, is your date of birth (ddmmyy) followed by your unique number which identifies you to the bank. This is the person who looks after Bankline in your organisation. Available on selected iOS and Android devices. Calls may be recorded. Bankline is our enhanced digital banking service. Overseas: +44 126 850 8020. Not a Bankline customer? To find out more or to apply for Bankline, call our team on: 9am to 5pm, Monday to Friday. Jersey: 01534 282961 From abroad: +44 1534 282961 Guernsey: 01481 703845 From abroad: +44 1481 703845 Isle of Man: 01624 697741 From abroad: +44 1624 697741 Gibraltar: 200 14400 From abroad: 00350 200 14400 Lines are open Monday to Friday 9am - 5pm except public holidays. Calls may be recorded. If you've got a 10-digit 'Customer Number' that's made up of your date of birth and four more digits, you need Online Banking, rather than Bankline. Just click the 'Chat now' button that appears on your Bankline pages or click below to start a chat: Chat now. The Bankline Helpdesk can’t support with general account queries, for that you’ll need to contact your service team. Select 'Direct Debits'. Your Bankline administrator is the person in your business who sets up and looks after other Bankline users. They can also amend your Bankline roles and privileges. You can contact them on 0345 300 8483 Lines are open 7am to 8pm Monday to Friday, including bank holidays. 8am to 6pm, Monday to Friday. This will open the 'Make payments' screen. This is your date of birth (DDMMYY) followed by your unique identification number. If you're outside the UK, call: +44 0126 850 2401 . Find out if Bankline can help your business. If you've forgotten your Customer ID, please contact your Bankline administrator. NatWest Business Contact Us page will provide you with all the numbers you require to get in touch with us here at NatWest. Our webchat team can help with your Bankline queries. Or get in touch 24/7 via the 'Chat now' button. Customers with hearing and speech impairments can use Relay UK Service to contact us. If you're calling from outside the UK: +44 1268 502 128. Our lines are open 24 hours a … For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108, If you're calling from outside the UK: +44 1268 502 128. ... Migration from RBS Bankline to NatWest Updating users' contact numbers for home working and other security advice Contact us; Legal info; There are multiple methods to contact Natwest. Only individuals who have authorised access to NatWest Bankline should proceed beyond this point. Are you looking for Online Banking? Where users are working from home, please make sure their mobile number is up to date in the 'User details' section on Bankline. Choose from one of the following: Applying for Online BankingUsing an Activation CodeYour Customer NumberRe-setting your PIN and Password Is this the right number for me? The Bankline Helpdesk. So for example if your date of birth is 9th March 1967 then your customer number would start 090367 followed by up to 4 numbers. You'll need the relevant administration privileges to change a telephone number on your Bankline profile. Email faxination: +443453012512@fax.rbs.com. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. You can find it here. It's now even more important that we have up to date contact details for users, so that we can contact them if we need to. They can help if you 're locked out of Bankline, need a new Smartcard or card reader. To view or cancel a Direct Debit: Select 'Payments' from the left hand menu. 1 Hardman Boulevard. Everything you need to stay safe and secure online. Bankline support during the coronavirus (Covid-19) outbreak. Or get in touch 24/7 via the 'Chat now' button. Text Relay UK: 18001 0345 300 4108. Copyright © National Westminster Bank plc 2021, Lending options if your business has been affected by Coronavirus, Switching to a Natwest Business bank account, Coronavirus Large Business Interruption Loan, Repayment holiday on existing business loans, Understanding your Coronavirus Business Interruption Loan, Bonds, guarantees and standby letters of credit, Get your business off the ground and moving, Coronavirus Bounce Back Loan Scheme (BBLS), Coronavirus Business Interruption Loan Scheme (CBILS). Bankline is available to NatWest business current account customers. Here are the steps to follow: Go to Administration and then click 'Manage users'. Why can't I see 'Payments' or 'Administration' on Bankline? Lines are open Monday to Friday, 8am to 6pm. Bankline security advice We will never ask for PINs, passwords or smartcard security codes over the phone. +44 1268 502 128 (outside the UK) 18001 0345 300 4108 Relay UK. Please remember that when you call, we’ll ask you some security questions to confirm your identity. Are you looking for Online Banking? M3 3AQ Fax: 0345 301 2512. Updating users' contact numbers for home working and other security Due to the coronavirus outbreak more Bankline users are working from home. If you've received a suspicious phone call and think you provided any of your personal security details during the call, please contact us immediately on 03457 888 444 (24 hours, 7 days a week) When calling from abroad please dial +44 3457 888 444 For help with more complex Bankline queries, you can contact the Bankline … Help identifying your Bankline administrator. For mobile payments, you must be aged 16 or over and there is a maximum of 5 payments totaling £1,000 per day for paying someone new. Our Support Centre is full of helpful information including contact details, answers to common questions and support on banking security. If you're thinking about applying for Bankline you can find out more on this page. The cost of your call will depend on: whether you are using a landline or mobile phonethe digits the number you are dialling starts withthe tariff being Calls may be recorded. Cora our digital assistant will help with your query and connect you to the right team. Lines are open Monday to Friday, 8am to 6pm. Log in to NatWest Online Banking ... You can use your customer number or your card number. Overseas: +44 161 933 7239. Credit cards (24 hours a day) UK: 0800 161 5153. Relay UK: 18001 0800 161 5157. Bankline Mobile is a secure mobile app from NatWest that complements our Bankline service, letting you make payments on the go and stay on top of your finances. If you're a current Bankline customer and need support, the quickest way to get in touch is by starting a chat with us. Commercial companies will typically have: Over ten employees; A relationship manager; Turnover of over £2m per year; A Bankline profile . Manchester. advice. 8am to 6pm, Monday to Friday. If you're calling from outside the UK: +44 1268 502 128. If you've got a 10-digit 'Customer Number' that's made up of your date of birth and four more digits, you need Online Banking, rather than Bankline. Contact your usual customer service team. Daily payment limit of £20,000 applies to Telephone Banking and you must be aged 16 or over. Firstly, Natwest has to include a set of contact details on its website and in the terms and conditions. If in doubt, call the Bankline helpdesk. You can find the latest guidance and support for your business on our dedicated coronavirus support hub. Post: NatWest Bank Plc. Be among the first to join our pilot programme. Call the Bankline helpdesk on: 0345 300 4108. Call us on: 0345 6002230. Here are the numbers you need: Current accounts (Lines are open 24/7) UK: 0333 202 3330. Support Centre | NatWest Business Making it as easy as possible for you to get in touch with us. Text Relay UK: 18001 0345 300 4108. 0345 300 4108 +44 1268 502128 (outside the UK) Lines open 8am to 6pm, Monday to Friday. What email address should I send requests and queries to? Call: 0800 161 5157. Cora, our digital assistant, will answer your question or connect you to an adviser. What are the standard Bankline fees and payment charges? Looking for support with Business Banking account queries or other services? Introducing a new online service for clubs, charities and societies to manage their accounts online. Customer number. If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries. In these details, you will be able to find Natwest’s phone number, Natwest’s address, Natwest’s email as well as Facebook, Twitter and other social networks that Natwest may be subscribed to. For more complex queries, you can call the Bankline helpdesk on: 0345 300 4108 Just click the 'Chat now' button that appears on your Bankline pages or click below to start a chat: Cora, our digital assistant, will answer your question or connect you to an adviser. Find out how to contact my service team. Cora our digital assistant will help with your query and connect you to the right team. Cora our digital assistant will help with your question and connect you to the right team. Get in touch with us and access a range of help and support materials. Fees may apply. If you're unsure who this is, please contact your relationship team, and they'll point you in the right direction. Timings based on NatWest data from 2019. Business customers. 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