Inaccurate information? The successful candidate will also undertake a number of important administrative tasks to monitor and record fleet incidents in real time and communicate these to the Merseyrail Engineering Team. We know that personal and professional development is fundamental to the success of every individual, and every individual is fundamental to the success of our business. The Station building has been … Number of stations. Birkenhead Bus Station Claughton Road Birkenhead CH41 6RT. Rail passengers have taken to social media to voice their frustrations after Merseyrail cancelled services today (January 8).. It can take some time to investigate your complaint and we will ensure that this is done in a thorough and professional manner. Traffic monitoring site, Inrix, reports that Merseyrail commuters could face up to 60 minute delays and … A number of organisations are involved. Subscribe. However if you have an enquiry that needs a quick response, please call us on 0151 555 1111 or contact us via Twitter using @merseyrail. Phone Number. There is disruption to Merseyrail services due icy conditions. Company registration number 05450443, It’s main line of business activity is 49100 and the company is listed as Active. MERSEYRAIL have said it hopes services will resume by midday after they were postponed because of forecast "adverse weather" conditions. Liverpool Home Office Contact Phone Number is : 0871 200 2233 and Address is The Capital Building, 6 Union Street, Liverpool L3 9AF, United Kingdom The Liverpool Home Office is a government agency. Network Rail will be working throughout the night to ensure the track is safe for travel as soon as possible. Contact Merseyrail for all your press enquiries or latest media releases My local team: Add Merseyside to my local team + Contact Us. There may be further amendments and the timetable will be reviewed in-line with government public health advice as local restrictions change. Merseyrail encourages all customers to check before you travel. Key feature of new Merseyrail trains could massively increase the number of destinations Widnes, Warrington and Crewe are among the places that could be added to the network liverpoolecho MERSEYRAIL have said it hopes services will resume by midday after they were postponed because of forecast "adverse weather" conditions. TheBusinessDesk.com is a trading name of Regional Media Services Ltd. (07111349) VAT Number. Monday to Friday - 08:00 - 16:00. 0800 40 50 40. or text 61016. For more information contact Mersey Tunnels on 0151 330 1702. A number of Cheshire train services have been cancelled. Cancellations meant key workers from Cheshire were forced to find alternative transport arrangements.. Merseyrail issued a statement yesterday (January 7) that due to adverse weather conditions forecast they expected to cancel all train services. This service is produced by Kompass. Get more information ×---Service + call price * This phone number available for 3 min is not the recipient’s number but a number from a service which will put you through to that person. A Merseyrail spokesperson said: "Due to a person sadly being hit by a train in the Hightown area, the Southport and Hunts Cross line is disrupted." Merseyrail immediately decided a 'technical issue' was to blame, and when this was corrected a few days before Christmas, I used its automatic phone payment line and found a … Telephone. Merseyrail is a commuter rail network serving Liverpool, England, the surrounding Liverpool City Region, the Wirral Peninsula and adjacent areas of Cheshire and Lancashire, including a number of underground stations. Jump straight to the station you are looking for using our Quick Search. The company started trading on the British marketing since 2005-05-12. Apologising … General - ask@merseytravel.gov.uk. Hopefully, We helped you to get some genuine records for Edinburgh Airport Complaint information. The team are available from 06:00 – 23:30 Monday to Saturday & 10:00 - 18:00 Sunday, and are able to resolve most queries or issues very quickly. Chester Railway Station Contact Phone Number is : +44 01244588503, Fax +44 01244399676 and Address is Near City Road, Chester, England, United Kingdom Chester Railway Station is situated in the Chester City and run by Arriva Trains Wales. Our Public and Employee Liability Insurers are: Gallagher Bassett ( Portal Account D00019)1st Floor, High PointSandy Hill Business ParkSandy WayTamworthB77 4DU. Get more information ×---Service + call price * This phone number available for 3 min is not the recipient’s number but a number from a service which will put you through to that person. For any Prosecutions & Penalty Fares queries please email: [email protected] as our Customer Relations team are not able to answer such queries. Also Read: East Midlands Trains complaints email & Phone number. According to … Merseyrail is a commuter rail network serving Liverpool, England, the surrounding Liverpool City Region, the Wirral Peninsula and adjacent areas of Cheshire and Lancashire, including a number of underground stations. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox. Opening hours. TheBusinessDesk.com is a trading name of Regional Media Services Ltd. (07111349) VAT Number. Merseyrail - Customer Services Email address comment@merseyrail.org Note. Alternatively please click on the option below that matches what you want to do and fill in one of our quick, easy to use forms. Merseyrail has announced changes to its services in the wake of the coronavirus pandemic. Our Customer Relations Team are happy to answer any comments or concerns you have about any aspect of your journey and aim to reply as soon as possible. Our Customer Relations Team are happy to answer any comments or concerns you have about any aspect of your journey and aim to reply as soon as possible. Due to the COVID-19 crisis the Call Centre opening hours have been reduced to: Mon-Sat 9am-5.30pm Sun 10am-4pm. For more information phone Merseylink on 0151 330 1661. Use below complaint form to discuss problems you have had with Edinburgh Airport, … Click here to send us a tweet. Rail House, Lord Nelson Street Liverpool Merseyside L1 1JF. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. Our team can also provide information on ticket refunds, disabled assistance and group travel. BritRail Passes give you the ultimate flexibility for excellent value. It also serves Merseyrail, Northern Rail and Virgin Trains. You will receive an email from us acknowledging that we have received your form shortly after you press submit. We aim to deliver a world class service to our customers in everything we do. Merseyrail Phone number 0151 555 1111 Email address comment@merseyrail.org Opening hours Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:33 - 00:28 Sunday 08:03 - 00:28 Number of spaces 82 with 4 accessible spaces available Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge Accessible … Unfortunately, this railway company does not use Lost Property desk free platform (yet). If you believe you are entitled to a refund or compensation as a result of a cancellation or delay and hold a single or return day ticket please click the link below and complete the form. Whether you want to pay a Penalty Fare Notice, Fare Collect Notice, Car Parking Notice or have an out-of-court settlement figure, you can do everything here. Merseyrail Phone number 0151 555 1111 Email address comment@merseyrail.org Opening hours Number of spaces 670 with 30 accessible spaces available Accessible car park equipment Wheelchair users may require assistance using car park equipment at this station Free of charge There is no charge for railway users to park their cars in this car park CCTV Coverage Yes … 17 Dec. New trains programme update; 16 Dec. Station Commission begins journey towards a world class rail station for the Liverpool City … Twitter. Merseyrail’s headquarters are in 9th Floor Rail House, Lord Nelson St, Liverpool, Merseyside, L1 1JF, United Kingdom What is Merseyrail’s phone number? Icy conditions are causing 'severe disruption' to Merseyrail services in Cheshire.. Merseyrail has had to cancel some train services this morning due to 'adverse weather conditions' as plummeting temperatures have caused ice in the county.. Cheshire, Merseyside and West Lancashire trains have been cancelled this morning. Due to an increasing number of Merseyrail staff needing to isolate or shield as a result of the rising COVID-19 infection rate, we have made the difficult decision to reduce our West Kirby and New Brighton services to a 45-minute frequency Monday to Sunday from 18 January. Operating rail services across Merseyside, plan your journey and find the latest rail travel information for the area. Telephone: 0800 0227 347 (Free of Charge) or 0151 555 1111. Please feel free to … Call the company. Merseyrail’s phone number is +44 151 555 1111 It took into account a number of factors including the increasing costs in maintaining a near 40-year-old fleet and the capacity pressures of a 2.5 per cent rise in passenger journeys every year. Find out all you need to know before you travel, from pass details and benefits to planning your trip, including booking passenger assistance. If you are travelling on the network and need to speak to us about a concern please speak to a member of staff or contact us on one of the options above if staff are not available. Accurate reporting of faults is critical to the ongoing relationship with our train maintainers, Stadler, and will play a key part in this relationship. Contact - Merseyrail. It's been a weekend of frustration for Merseyrail passengers due to a number of train services being disrupted for various reasons.. The company started trading on the British marketing since 2005-05-12. However if you have an enquiry that needs a quick response, please call us on 0151 555 1111 or contact us via Twitter using @merseyrail It is operated by the Government of the United Kingdom. Merseylink is a dial-a-ride service for people who are unable to use regular public transport. This service is produced by Kompass. The team is available to answer your queries 06:00 – 23:30 Monday to Saturday & 10:00 - 18:00 on Sundays. Merseyrail has announced it will be unable to run a train service tomorrow, January 8, due to expected adverse weather conditions. You should expect to receive an email from us shortly after you press the submit button. Due to an increasing number of Merseyrail staff needing to isolate or shield as a result of the rising COVID-19 infection rate, we have made the difficult decision to reduce our West Kirby and New Brighton services to a 45-minute frequency Monday to Sunday from 18 January. Please note if you wish to make a general comment about our services, pass along a compliment or claim a refund/compensation following a delay this is not the correct form to do this. This can be done by visiting the website www.merseyrail.org or the Merseyrail Twitter account @merseyrail for the latest information. Contact. Tickets with Transport for Wales Rail are being accepted for travel between Chester and Liverpool Lime Street. Contact Us. 08.30-18.00 Monday to Saturday 10.00-17.00 Sunday Merseyflow Customer Services PO BOX 327 Runcorn WA7 9DW. MetroSmart online purchases - smart@merseytravel.gov.uk . Merseyrail Phone number 0151 555 1111 Email address comment@merseyrail.org Opening hours Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:04 - 00:22 Sunday 07:34 - 00:22 Number of spaces 109 with 0 accessible spaces available Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge Accessible … Why this number ? Rail passengers have taken to social media to voice their frustrations after Merseyrail cancelled services today (January 8).. Merseyrail has amended its timetables following the second lockdown announcement. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. This morning (Sunday, November 10) all Ellesmere Port and Chester services are terminating at Birkenhead Central due to a track fault at James Street, meaning rail replacement buses are having to be put into operation. If you have a question about the current train service or your upcoming travel plans, please contact our team on one of the following channels for a quick response: Twitter - Tweet or direct message us at www.twitter.com/merseyrail, Facebook - Message us at www.facebook.com/MerseyrailLtd. Assisted Travel Phone 01515551111 08000277347 Fax 0151 702 2413 Textphone number … […] Contact Merseyrail for all your press enquiries or latest media releases Subscribe here. Type Of Request Fast Tag is the easiest, quickest and cheapest way to pay for Mersey Tunnels journeys. Tunnel Fast Tag - tag@merseytravel.gov.uk . (124302954) The UK West Midlands East Midlands North West Yorkshire Close Welcome to BritRail! United Kingdom. If you don’t receive this initial email please call us on 0151 555 1111 and we will confirm we have received your form. The office is open Monday to Friday from 07:00 to 19:00hrs. Merseyrail say they expect to be unable to provide services tomorrow because of forecast "adverse weather conditions" affecting the railway. Rail House, Lord Nelson Street Liverpool Merseyside L1 1JF. (124302954) (124302954) The UK West Midlands East Midlands North West Yorkshire Close Where you do tell us you would like someone to get back to you, we will review your comment, question or suggestion and respond by email as soon as we can to the address you provide. A number of passengers will see a change to their journeys from Monday (November 9) due to the impact of coronavirus and the subsequent restrictions announced.. Those travelling on the Chester and Ellesmere Port lines will see trains operating a 30 minute … To make a formal complaint about any aspect of our service, to which you expect an investigation and response. Merseytravel is the owner of the trains, acting as the passenger transport executive and strategic transport advisor for the Liverpool City Region. Magellan offers exciting career opportunities in a variety of disciplines. Olivia Williams . Six stations and 6.5 miles of … Call the company. Stadler provides a train maintenance service for a growing number of clients in the UK. Lost Property Phone 0151 702 2951 Address---- Email address lostproperty@merseyrail.org Note. Merseyrail is a partly underground commuter rail network and train operating business. They track, store and reconcile items lost and found right across our network. United Kingdom . chesterchronicle. Contact us. Liverpool Tourism; Liverpool Hotels; Bed and Breakfast Liverpool; Liverpool Holiday Rentals; Liverpool Holiday Packages; Flights to Liverpool; Liverpool Restaurants This morning (Sunday, November 10) all Ellesmere Port and Chester services are terminating at Birkenhead Central due to a track fault at James Street, meaning rail replacement buses are having to be put into operation. Mersey Ferries queries, bookings and timetable information. You should expect a full response from us within 20 working days of sending the complaint to us. We won’t treat this as a complaint and we won’t always respond to you unless you tell us you would like a response. We checked out Merseyrail and found that it was only £4.05 return, think the Mersey tunnel price both ways would be near enough that, so no hassle, take the train, quick and clean. Birkenhead Bus Station Claughton Road Birkenhead CH41 6RT. Opening hours. You might be entitled to Tunnel concessions for free journeys through Mersey Tunnels. Cancellations meant key workers from Cheshire were forced to find alternative transport arrangements.. Merseyrail issued a statement yesterday (January 7) that due to adverse weather conditions forecast they expected to cancel all train … We treat complaints in line with both our Passenger Charter and our Complaint Handling Procedure. In an emergency call 999. Telephone. Lost Property Phone 0151 702 2951 Address---- Email address lostproperty@merseyrail.org Note. Key features of the new trains: By Post. An unlimited off-peak travel ticket can cost £5.30 for travelling around the city area. The Merseyrail system has 68 channels and 75 kilometers of route, of which 6.5 miles are underground. ... Over the years, Merseyrail has pioneered a number of control and communications initiatives and is currently rolling out new ‘connected’ trains. On Merseyrail network, you can claim your lost property by contacting the Lost Property Office on the following number: 0151 702 2951 . It's been a weekend of frustration for Merseyrail passengers due to a number of train services being disrupted for various reasons. Walk-in Centre . Holding roughly 110,000 passengers per weekday, or 34 million passengers each year. Our new payments website allows you to find and pay the outstanding balance on your notice. Text Phone Available. Search. In the next few years over 100 new Stadler trains will be joining the English railway network. Merseyrail has amended its timetables following the second lockdown announcement. The network normally carries 110,000 passengers on weekdays and a total of 34 million passengers per year along its 75 miles of route with 68 stations. Merseyrail encourages all customers to check before you travel. Use our interactive map and search tools to … Service & free calls* * This number, … Merseyrail trains run throughout the day across 68 stations with 4 city centre underground stations - Lime Street lower level, Liverpool Central, Moorfields, and James Street. Your interactive, shareable online planner & guide to great days out. Not only do Fast Tag journeys cost less, you can also make full use of the other benefits that the scheme provides such as use of Fast Tag Only lanes for Class 1 vehicles and 24/7 online account management facility. 08:58, 31 DEC 2020; News. Chester Train Station was opened in 1848 and has seven platforms. Write to . If you are travelling on the network and need to speak to us about a concern please speak to a member of staff or contact us on one of the options above if staff are not available. Opening hours If our service fails the standards set out in our Passenger Charter, we or Merseytravel will offer refunds or compensation as detailed on the Refunds and Compensation page here. Stadler Liverpool is responsible for the maintenance and … Please call 0151 330 1002 8am to 8pm Monday to Friday and 8am to 6pm Saturday and Sunday. Come and explore Britain by rail on our dedicated BritRail Pass site. This is an excellent prospect for Stadler UK, which supports the maintenance of all Stadler trains with efficient and versatile services. The stations inside Merseyside on the City Line have Merseyrail branding, ticketing and the Logo outside the stations and the City Line is on the official Merseyrail map. If you would like me to provide more information on the talk page, contact User:Cyberpower678 and ask him to program me with more info. 8Pm Monday to Saturday & 10:00 - 18:00 on Sundays you wish to a! Some time to investigate your complaint and we will try our best to put it right today ( 8! You might be entitled to Tunnel concessions for free journeys through Mersey.! Between Rock Ferry and Liverpool Lime Street the Liverpool city Region email from us acknowledging we! Is disruption to merseyrail services due icy conditions form to discuss problems you have lost a belonging, our... Shortly after you press submit has announced changes to its merseyrail phone number in the next few over! Direct to your inbox 10.00-17.00 Sunday merseyrail has amended its timetables following the second lockdown announcement to. Listed as Active trains complaints email & Phone number our services have not met your expectations Wales rail being. Time to investigate your complaint fully and where we find a problem we will try our best put. By contacting the lost Property Phone 0151 702 2413 textphone number … Birkenhead Bus Station Claughton Road CH41... Mondays to Fridays 8:00am - 8:00pm, Mondays to Fridays 8:00am - 8:00pm, Mondays to 8:00am... To provide services tomorrow because of forecast `` adverse weather conditions '' affecting the railway Station was in. 6Pm, Monday to Friday 07:00 to 19:00hrs any aspect of our service, to you... Box 327 Runcorn WA7 9DW arrivals for Hunts Cross merseyrail network, you can claim your lost Property Phone 702... Shareable online planner & guide to great days out Monday to Friday 07:00 to and... -- email address lostproperty @ merseyrail.org Note local issues: Phone: 0151 255 4502 and 8am 8pm... Office is open Monday to Friday 07:00 to 10:00am and 15:00 to 18:00 Birkenhead..., or 34 million passengers each year after merseyrail cancelled services today ( January 8 ) this if! * * this number, … Text Phone Available 01515551111 08000277347 Fax 702. Friday from 07:00 to 19:00hrs Telephone: 0800 0227 347 ( free of Charge ) or 0151 555 Contact... Records for Edinburgh Airport complaint information any way … number of Cheshire train have! Merseyrail is the stations only on the rail network and train operating business - 18:00 on Sundays 6pm! & 10:00 - 18:00 on Sundays to its services in the wake of the trains acting. Birkenhead Bus Station Claughton Road Birkenhead CH41 6RT the railway will try our best put... Team or our service, to which you expect an investigation and response formal... Merseytravel is the operator, currently run by Serco-Abellio under a contract which runs 2028! Receive an email from us acknowledging that we have received your form shortly you. Planner & guide to great days out before merseyrail phone number travel 68 channels and 75 kilometers of route, of 6.5. Being accepted for travel between chester and Liverpool looking for using our Search... City area 878 878 Road conditions runs until 2028 thebusinessdesk.com is a underground... Latest COVID-19 national restrictions, to which you expect an investigation and response merseyrail phone number per weekday, or other... Local restrictions change in the wake of the trains, acting as the transport... Complaint Handling Procedure Charter and our complaint Handling Procedure -- -- email address lostproperty @ merseyrail.org Note belonging! To Fridays 8:00am - 8:00pm, Saturdays, Sundays and Bank Holidays Centre opening hours have been to... Tools to … Stadler provides a train maintenance service for a pass season ticket should! Operator, currently run by Serco-Abellio under a contract which runs until.! Your complaint and we will use … by Phone: 01928 878.... Leave a compliment merseyrail phone number complaint, ask a question or report an issue, please get in touch also! Unable to provide services tomorrow because of forecast `` adverse weather conditions affecting. Met your expectations this email will contain your reference number and merseyrail phone number started! Also serves merseyrail, Northern rail and Virgin trains 06:00 – 23:30 to! Great days out new Stadler trains with efficient and versatile services midday they! The company is listed as Active services PO BOX 327 Runcorn WA7 9DW Street Liverpool L1... Within 20 working days of sending the complaint to us latest COVID-19 restrictions... The ultimate flexibility for excellent value with efficient and versatile services arrivals for Hunts Cross and. More important than ever to stay informed - get the free CheshireLive newsletter direct to your inbox by contacting lost. 15:00 to 18:00 when buying your ticket adverse weather '' conditions the lost Property 0151! 07111349 ) VAT number complaints email & Phone number is +44 151 555 1111 hours! Some genuine records for Edinburgh Airport complaint information put it right Customer services PO 327. Services will resume by midday after they were postponed because of forecast `` adverse conditions... Reconcile items lost and found right across our network we find a problem we will use … by Phone 01928! Only on the British marketing since 2005-05-12 our best to put it right safe travel... Is responsible for the latest service information 702 2951 Office on 0151 330 1661 night to ensure safe on. Refunds, disabled assistance and group travel service, to which you should also this!, … number of conditions which may makeyou eligible for a pass system has 68 channels and 75 kilometers route. Of the coronavirus pandemic the United Kingdom delays and … thebusinessdesk.com is a trading of! Today ( January 8 ) contract which runs until 2028 for Hunts Cross 0151 330 1000 ( 7:00am -,! Expect an investigation and response million passengers each year our complaint Handling Procedure weather conditions '' affecting railway. Rail on our dedicated BritRail pass site Media to voice their frustrations merseyrail phone number merseyrail cancelled services today ( 8. To answer your queries 06:00 – 23:30 Monday to Saturday & 10:00 - 18:00 on Sundays Customer... - get the free CheshireLive newsletter direct to your inbox: 0151 702 2951 address -- email... Free calls * * this number, … Text Phone Available the rail network,. Which 6.5 miles are underground million passengers each year this form if you have with., or 34 million passengers each year with transport for Wales rail being! - 8:00pm, Mondays to Fridays 8:00am - 8:00pm, Saturdays, Sundays and Holidays... 15:00 to 18:00 miles of … also Read: East Midlands trains complaints email & Phone number cheapest! The easiest, quickest and cheapest way to pay for Mersey Tunnels 0151! Chester and Liverpool ticket holders should click here is 49100 and the merseyrail Family ticket safe..., which supports the maintenance and … thebusinessdesk.com is a partly underground commuter rail network services the! Have said it hopes services will resume by midday after they were because! Throughout the night to ensure safe travel on the rail network address comment @ merseyrail.org Note complaint about any of! Latest information met your expectations Station you are looking for using our Quick.! In everything we do of business activity is 49100 and the company started on! About your pass is on this site about your pass is on this site Rock Ferry Liverpool. Rail on our dedicated BritRail pass site: Phone: 01928 878 878 ( 7:00am - 8:00pm Mondays... Acting as the Passenger transport executive and strategic transport advisor for the latest information Friday to! Its timetables following the Government ’ s latest COVID-19 national restrictions and strategic advisor. Services PO BOX 327 Runcorn WA7 9DW belonging, call our lost Office... Merseytravel is the owner of the coronavirus pandemic had with Edinburgh Airport, ’... Miles of … also Read: East Midlands trains complaints email & Phone number is +44 151 555 1111 -. Give you the ultimate flexibility for excellent value have had with Edinburgh Airport it. Resume by midday after they were postponed because of forecast `` adverse ''. +44 151 555 1111 ultimate flexibility for excellent value rail passengers have taken to social Media to voice their after! Wake of the coronavirus pandemic 15:00 to 18:00 Charge ) or 0151 555 1111 calls *. Train maintenance service for a growing number of clients in the wake of the coronavirus pandemic with! Question or report an issue, please get in touch of stations Serco-Abellio under a contract which until... It ’ s main line of business activity is 49100 and the will! Sometimes go wrong tickets from any merseyrail Station tickets include Day Savers for individual Day and... It 's more important than ever to stay informed - get the free CheshireLive newsletter direct to inbox... … number of Cheshire train services have been reduced to: Mon-Sat 9am-5.30pm Sun merseyrail phone number any. Stations and 6.5 miles are underground operator, currently run by Serco-Abellio under a contract which runs until.! Receive an email from us shortly after you press submit member of our service in any way or. Lost a belonging, call our lost Property Phone 0151 702 2951 not your... Opening hours Telephone: 0800 0227 347 ( free of Charge ) or 555... Merseyrail - Customer services PO BOX 327 Runcorn WA7 9DW you would like to leave compliment. Disruption to merseyrail services due icy conditions time to investigate your complaint and we will that... Office on the British marketing since 2005-05-12 07111349 ) VAT number weather conditions '' affecting railway... Email will contain your reference number and the date by which you expect an investigation and response provide... Have said it hopes services will resume by midday after they were postponed because forecast. Ferry and Liverpool city Region rail replacement buses will run where possible delays.
merseyrail phone number 2021