e. If a Tenant has no current address for the Landlord or the Landlord fails to respond to the Tenant’s written notice asking whether the Landlord accepts that the Tenant should be paid some or all of the Deposit within 14 calendar days of the end of the Tenancy, the Tenant should follow the End of Tenancy process (as detailed in Section 17). To validate their registration the Landlord must click through the link in the email and submit the necessary validation documentation referred to above at clause 5(j). How much do the DPS premiums cost? g. All cheques must be made payable to The Deposit Protection Service, be dated in the past within 3 months of the date of processing, signed by an authorised signatory of the account, drawn on a UK bank and in pounds Sterling. b. • who should control and administer the insurance scheme? b. 17. The Landlord will be responsible for providing confirmation to the Third Party. It is your responsibility to ensure that any communications are sent in sufficient time to be received within any deadlines. b. b. Landlords using the online service will not be able to submit an Insured Deposit Registration Form unless all the mandatory information is provided. (ii) from the day that Forms or documents are issued by The DPS regardless of the date when they are received or seen by the Parties. We hope that you are always satisfied with our service, however, if you are unhappy with our service, we have a complaints handling procedure. In the event of a dispute the English courts shall have jurisdiction. i. For instance, the annual premium stands at $36 for those below 35 and it goes up to $48 at the next age band of 35 to 39. k. If The DPS relax any of the terms of these Insured Scheme Terms and Conditions once or more than once, each instance would be considered a one-off, or a temporary decision. Confirmations will not be delivered to Landlords or Tenants until the Insured Online Cheque Submission Form is processed. From 1 April 2021, the changes in premium and sum assured will take effect. 18. j. If you continue to use this site we will assume that you are happy with it. You must not attempt to register a Deposit with the Insured Scheme if there is a dispute between the Landlord and Tenant at the time of registration (the “Pre-Existing Dispute”). 2. Adjudication means an evidence-based decision making process which results in a Decision about how a Dispute should be resolved; Adjudicator means a qualified expert appointed by us to independently and impartially consider a Dispute and provide a Decision; Change of Landlord/ Agent Form means a paper or online form completed by the Landlord notifying The DPS that there has been a change in the identity of the Landlord; Client Money Protection (CMP) Provider: the regulated body that provides client money protection to Agents who are a member of their scheme; Customer Service Centre means our telephone contact centre. Following the successful protection of a Deposit, The DPS will provide confirmation of protection and other information to the Landlord and Tenant as detailed further in Section 12. h. You are responsible for keeping any passwords in relation to The DPS as secure as possible. This is a Relevant Obligation. Please check the homepage of our website for details. The Adjudicator may correct accidental slips or omissions in Decisions within 30 days of the Decision. The British Landlords Association members have access to the DPS and Zero deposit products as part of there membership. The current sum … d. The DPS shall not be responsible for delays or failure to perform any of its obligations due to acts beyond its control. All online registrants will have to confirm that they have read and understood these Deposit Protection Service Insured Scheme Terms and Conditions which incorporates the Privacy Policy/Data Protection Notice when registering their first Deposit with the Scheme and following any updates to these Insured Scheme Terms and Conditions. If you've already created an Insured scheme account by telephone please add online access to your account. As a yearly renewable term insurance policy, the exact premium depends on your renewal age. b. terminate the membership of that Landlord. The Landlord is responsible for ensuring that Deposits are registered for protection within 30 calendar days of the date of receipt by the Landlord. Landlord members of the Guild of Residential Landlords and accredited landlords with Private Rented Sector Accreditation Scheme are able to obtain a discounted rate for the Deposit Protection Service insured tenancy deposit scheme. (vi) Any other obligation set out in these terms and conditions which we have identified as being a Relevant Obligation. i. The reverse of the cheque should be marked with the Landlord’s ID and their registered address. q. The DPS reserves the right to vary these general requirements from time to time (with or without prior notice) and to request such additional evidence as it sees fit in relation to any specific situation. f. Except in the circumstances set out in section d above, the Adjudicator will make a Decision within 28 calendar days of receipt of the Dispute Papers. Article below has been updated May 2016 – All approved schemes now operate an insured and custodial tenancy deposit scheme. If the Court Order does not include a reference to the Deposit, or to the scheme administrator, The DPS will be unable to release the Disputed Amount until either the Order is amended or a Third Party Debt Order is obtained. l. The DPS will not admit any Pre-Existing Dispute to the ADR Procedure instead it must be handled by the previous tenancy deposit scheme provider. Please see clause 33 in particular for further details regarding the possible sanctions for non-compliance. Further, any failure to comply with Section 213 of the Housing Act means that no Section 21 notice can be given. We will keep you informed about changes with a message on our homepage at www.depositprotection.com and when you log in to use the online service. If the Deposit is not protected in a Government authorised tenancy deposit scheme and/ or the prescribed information required by the Housing Act 2004 is not provided, Tenants may make an application to Court and the Court may order that the Deposit be repaid to the Tenant or that the Deposit be paid into a Government authorised tenancy deposit scheme. Any photographs or digital evidence must be signed or a statement should be attached signed by the Party providing them and showing the date on which they were taken; and. It will not affect our right to enforce the term strictly again when we wish to. Please see clause 33 in particular for further details regarding the possible sanctions for non-compliance. Registering for the Scheme – general information. Scheme or Insured Scheme means the deposit protection scheme established under the Housing Act 2004 under which the Deposit is retained by the Landlord and a Protection Fee is paid to The DPS to cover the risk of the Landlord failing to pay any Disputed Amount to The DPS;Service means the Deposit Protection Service or The DPS, which provides both Custodial and Insured Tenancy Deposit Schemes; All passwords should contain a mixture of Upper and Lower case letters, together with numerics. Since the announcement that Guild members and our accredited landlords will be able to obtain a discount for the Deposit Protection Service (DPS) new insured tenancy deposit scheme from 2 April 2013, we’ve had a number of questions as to what this means, in … The Decision will be binding on the Parties. 5. l. We will make payments according to the method specified by the relevant Parties. d. The Lead Tenant will represent the interests of all Joint Tenants and any Third Party, and will act on their behalf specifically in connection with the Tenant’s Evidence Form or any other relevant Form. c. The Landlord or Letting Agent is responsible for ensuring that the information contained on the Insured Deposit Registration Form is complete, accurate and not misleading. Zero Deposit alternative is simple, quick and you only need to pay, the equivalent to one week’s rent, plus a yearly £26 admin fee. The Central Provident Fund will increase the sum assured for the Dependant’ Protection Scheme (DPS) term life insurance to S$70,000 from 1 April 2021. h. You are responsible for ensuring that any bank account details entered online for repayment are correct. Participation in The DPS insured scheme will be open to all private landlords on a pay as you go basis. You will be liable for all such transactions. Landlords will be required to supply a valid email address and select a password that must be a minimum of 5 characters in length to use the online service. Registered address: The DPS, The Pavilions, Bridgwater Road, Bristol, BS13 8AE. c. Neither The DPS nor the Adjudicator are liable for anything done or omitted to be done in the discharge or purported discharge by the Adjudicator of their functions as Adjudicator unless the act or omission is in bad faith and any employee or agent of the DPS (whether that person is the Adjudicator or otherwise) is similarly protected from liability. The Landlord’s Evidence Form should include but is not limited to the following information: (i) a statement of the precise issues which are in Dispute and the reasons for the amount of any Deposit claimed by the Landlord; (ii) attach the signed check-in inventory and schedule of condition; (iv) attach the signed check-out inventory and schedule of condition; (v) attach a signed and legally compliant written tenancy agreement. The DPS will issue a confirmation of receipt of the Deposit Protection Fee 5 days after the Insured Deposit Registration Form has been processed and, where applicable, of the cheque for the Protection Fee clearing. Please ensure you submit all of the supporting evidence you feel necessary to substantiate your case at the time when you are requested to do so. Where Protection Fee payments are made online, Insured Deposit Registration Forms will be processed within 1 Business Day of receipt by The DPS. Renewing the scheme costs £14.70 each year. Such acts shall include, but not be limited to, acts of God, strikes, lockout, riots, acts of war, epidemics, pandemics, governmental regulations superimposed after the fact, communication or line failures, power failure, earthquakes or other disasters. l. If the Landlord and Tenant agree to any amount that is to be repaid to the Tenant, it is the responsibility of the Landlord to repay this amount to the Tenant. e. Paper Insured Deposit Registration Forms will be rejected and the Protection Fee returned in the event that they are not properly and fully completed. The Lead Tenant is solely responsible for updating their forwarding address and all contact details with The DPS. This is a Relevant Obligation. (vi) if a Letting Agent or Organisation is acting, attach a copy of their terms of business/management; (vii) attach a schedule of the cost of any works sought to be deducted from the Deposit together with estimates, invoices and receipts (produced by an independent or third party) and photographs if available; (viii) attach a statement of the rent account, if relevant; (ix) where housing benefit has been paid, attach a letter from the Housing Benefit Department stating when it will stop, or that it has stopped; (x) attach any other relevant information including photographs, DVDs, correspondence or receipts. i. g. The DPS will not do, or refrain from doing, anything which would, or might in its judgment, break any relevant laws, rules, regulations or codes or risk exposing The DPS to criticism for behaving improperly or not acting in accordance with good market practice. All evidence submissions must be received before midnight on the deadline day. Convenient - Letting Agents will be charged per deposit monthly by direct debit; the (ex vat) fee to protect each deposit will be just £9.50 (further discounts will be available for volume). • what should be the main design features of an insurance scheme? a court order is received, directing The DPS to release the funds to the appropriate party; a written instruction is received which is signed by both parties agreeing on the distribution of the Disputed Amount. Any such request must be received by The DPS within 14 Calendar Days of the Deposit submission confirmation being issued. Landlord’s may change any other data held in relation to the Landlord or request a Change of Tenant. (xi) a mobile phone number or email address for the Tenant / Lead Tenant. b. If you would like a paper copy, call or email us. The rates that Guild or PRSAS accredited landlords pay are £15.00 £12.00 for deposits under £500 or £22.20 £20.20 for deposits £500 or greater and there are no joining or annual renewal fees. i. While it is not a compulsory scheme, it is an opt-out scheme, meaning that unless you deliberately opted out of the scheme, you would be automatically enrolled when you make your first CPF contribution and are between the age of 21 and 60 (65 after 1 April 2021). o. t. If an Agent is appointed by a Landlord, it is the sole responsibility of the Landlord to complete all due diligence required on the Agent before asking them to register their Tenant(s) Deposit(s) with The DPS. m. The Adjudicator may take the initiative in ascertaining the facts and the law. In addition, The DPS reserves the right to suspend or apply such restrictions as it sees fit in relation to a Party’s access to their account where it has reason to believe a Party has not complied with any of these Terms and Conditions or any relevant laws, rules, regulations or codes or where The DPS considers it is appropriate to do so pending any further investigations or enquiries. Protection against death, terminal illness, and total permanent disability. The DPS may determine in its absolute discretion whether a Party has complied with these Insured Scheme Terms and Conditions and is eligible to participate in, or continue to participate in, the ADR Procedure. k. If the disputed amount has been sent to The DPS by the Landlord and either Party does not agree to use our Dispute Resolution Service to resolve the Dispute, they must resolve the matter by agreement or through the courts. With a custodial deposit scheme, the tenant's deposit is held in a bank account (which cannot be accessed by the landlord or the tenant) by the scheme operator. The DPS’s liability in relation to any claim shall in no circumstances whatsoever exceed the total amount of the Deposit to which the claim relates and in any event will not exceed £5,000 in aggregate including costs and interest. All correspondence and completed paper Forms should be submitted to: (ii) Paper Forms can be requested via The DPS helpline on 0330 303 0033. To send us an email, please use: complaints@depositprotection.com. Our Terms and Conditions can be viewed online at www.depositprotection.com or a paper copy is available on written request. Submitting a deposit to our Insured scheme - letting agents. An original or certified copy of the Tenancy Agreement relating to the initial Tenancy proposed for protection; AND. Click for a printable version of these terms and conditions for serving Prescribed Information. c. Cheques or Debit Cards can be used as payment for online transactions. It is the responsibility of the Landlord to keep this password secure at all times and not to disclose it to any third party. British Landlords Association members have the benefit of using DPS to protect a tenants deposit. (iv) Tenants are encouraged to look after the property they are renting. Upon notification by the Tenant to The DPS in accordance with section 17 that there is a Dispute, The DPS will send the Landlord a Notification of Dispute form requesting that the Disputed Amount is received by The DPS within 10 calendar days of issuance of the request. The DPS consider the following obligations (whether set out in these terms or otherwise applicable) to be ‘Relevant Obligations’ for the purposes of paragraph 5(7) (b) of Schedule 10 of the Housing Act: (i) Any obligation to ensure the completeness and/or accuracy of any information or documentation supplied to The DPS; (ii) Any obligation to respond to requests for further information or documentation or otherwise assist any due diligence carried out by or on behalf of The DPS; (iii) Any obligation requiring the payment of any fee including any Protection Fee; (iv) Any obligation to lodge with The DPS any Disputed Amount following a request from The DPS to do so; (v) Any obligation to comply with any laws, rules, regulations or codes; and. (iv) online registrants and users will have to provide a valid email address. b. If a communication from you is found to contain a virus, The DPS shall not be obliged to receive or act upon such communication. If they do not, we may award the disputed amount to the other Party. The DPS’s Data Protection Notice/ Privacy Policy can be viewed by visiting https://www.depositprotection.com/privacy-policy or by calling 0330 303 0030 to request a copy. Before taking the steps set out at (a) and (b) above, The DPS will notify the Landlord setting out the reasons why it is proposing to take either or both of these steps. b. a. The ADR Procedure can only be used if the Tenant has completed an Disputed Amount Confirmation Form notifying The DPS that there is a Dispute in relation to the repayment of the Deposit held by the Landlord, requesting that the Dispute be referred to Adjudication and confirming that the Tenant will be bound by the Decision of the Adjudicator. l. Disputes will not be admitted to the ADR Procedure where, in the reasonable opinion of The DPS: (i) they relate to matters other than the return of the Disputed Amount; (ii) where either Party has indicated their intention to issue legal proceedings; and/or. a. h. The DPS will not tolerate abusive or offensive behaviour towards staff members. c. If the Landlord is unable to provide any of the information detailed in Section 19(b) above, they must explain to The DPS why they are unable to do so and The DPS will then exercise its discretion as to whether to allow the Dispute to proceed to Adjudication notwithstanding such failure. a. The DPS may determine in its absolute discretion whether a Party is permitted to become a member of the Insured Scheme and / or to register any Deposit (including any additional Deposits) within the Scheme. Once the registration has been validated a welcome email will be sent to the email address provided. Annex – Documents Required to Complete Landlord Registration, 1. The Tenant’s Evidence Form must be fully and properly completed by the Tenant and received by The DPS within 14 calendar days of it being issued. The Dependants’ Protection Scheme . The DPS will, however, accept Deposit registrations after this time. Please note that where a Landlord has failed to comply with a Relevant Obligation, The DPS shall (in addition to any other rights it may have) be entitled to: a. determine that a Deposit protected under the Insured Scheme in relation to a tenancy which has not yet ended shall cease to be protected; and / or. For the purposes of these Terms and Conditions, the term Landlord includes a Letting Agent or Organisation, save where the context dictates otherwise; Landlord’s Evidence Form means the standard Landlord’s evidence form completed by the Landlord containing evidence in support of the Dispute; Landlord ID This is the unique identifying reference number we give to the Landlord when they register with us; (i) in the case of Joint Tenants, one of their number who has been nominated to act on their behalf; and, (ii) where there is a Third Party, the person nominated to act on behalf of the Tenant(s) and the Third Party; and. If the Landlord does not respond to this notification prior to the Tenancy End Date The DPS will close the Deposit and inform the Landlord and all Tenants that the Deposit is no longer protected. Deposits are protected to ensure: (i) when Tenants are entitled to it, they get all or part of their Deposit back; (ii) when Tenants are not entitled to get all or part of their Deposit back, all or part of the Deposit is paid to the Landlord; (iii) any Disputes between Tenants and Landlords will be easier to resolve; and. We treat all complaints seriously and investigate them fully. Any abusive or offensive behaviour towards our Customer Service Representatives will result in the call being terminated immediately. DPS is a term-life insurance scheme for CPF members. f. When email address(es) are amended, security communications will be sent by SMS, email or letter to the original details registered. Find out more about cookies. b. a. i. We can provide you with a copy upon request. The DPS will also, where possible, send notification to the Landlord that a Landlord’s Evidence Form has been issued via email. c. The Landlord has a statutory obligation to provide the Tenant(s) with the Prescribed Information within 30 days from receipt of the Deposit. a. Landlords may register by telephone by calling 0330 303 0033. b. n. Evidence submissions can be made only to the Dispute Resolution Team by post to the address set out in 4(c), or by email to disputes@depositprotection.com. A fee of £25.89 will be charged for the processing of a payment to an overseas bank account, Full details of the Protection Fees payable can be found at www.depositprotection.com. Lead Tenant’s will be able to amend or update Tenants’ email addresses and telephone numbers. (iii) the issues involved have already been determined by a Court; m. The Adjudicator may also reject Disputes which, in their reasonable opinion: (i) are being pursued in an unreasonable manner; (iv) seek to raise matters which have already been decided upon or which were previously decided by a similar dispute process, or matters which, in the opinion of the adjudicator, exceed their jurisdiction. 14. 11. Where there are Joint Tenants the Landlord is recommended to arrange for the individual Deposits of each Joint Tenant to be registered separately with The DPS. This email will contain the Landlord’s ID. h. Should the cheque not meet any of the criteria above The DPS reserves the right to reject the Insured Online Cheque Submission Form and return the cheque and the Insured Online Cheque Submission Form to the Landlord within 4 Business Days of receipt, identifying the reason for rejection. j. The Tenant’s Evidence Form requires the following information be provided: (i) set out the reasons why the Tenant denies that the Landlord is entitled to some or all of the Disputed Amount; and. A Prescribed Information template can however be downloaded at www.depositprotection.com. Until such notification is received by us, The DPS will assume that any instructions received in electronic form, on the telephone or in writing which have been authenticated by your Landlord ID or Tenant ID and your Repayment ID are genuine and are valid instructions from you and The DPS will act accordingly. The Dependants' Protection Scheme (DPS) is a life insurance term plan covering many people here. We may use this to publish statistics or case studies, removing any information which may identify any individuals. The DPS insured scheme will not be charging registration fees to its customers and will provide industry competitive protection fees for landlords and letting agents when the scheme launches in April. a. c. Additional Tenants will have an opportunity, upon receipt of the Deposit submission confirmation, to contact The DPS if (b) above has not been complied with. Premiums for CPF members up to 65 years old will also be lower than current rates. a. a. DPS Insured Terms & Conditions March 2020 V25. The insurance based scheme aimed at private landlords rather than letting agents is called mydeposits.com and is run by landlord insurance brokers Hamilton Fraser. (iv) All Landlords requesting Forms will be asked for their Landlord ID and the Deposit ID, where applicable, in order to process requests for Forms. Please see clause 33 in particular for further details regarding the possible sanctions for non-compliance. Guild members and accredited landlords can obtain preferential insured tenancy deposit scheme rates. Easy - The DPS insured scheme will not be charging membership or annual renewal fees to its customers, so no membership paperwork to contend with either! The DPS will take reasonable care in operating the Service. e. Incomplete, illegible or unrecognisable Insured Deposit Registration Forms will be rejected and Protection Fees returned to the sending Landlord within 4 Business Days of receipt. The Landlord’s Evidence Form must be fully and properly completed and received by The DPS within 14 calendar days of it being issued. Paper Insured Deposit Registration Forms. Unless otherwise detailed in these Insured Scheme Terms and Conditions, The DPS shall endeavour to process all Forms within 4 Business Days of receipt. a. provide help and enquiry services to Landlords, Letting Agents and Tenants in connection with the Service; manage new registrations of Landlords and Letting Agents. (vi) the address of the Tenancy property; (ix) Details of these Insured Deposit Protection Scheme Terms and Conditions; a. Need to speak to us? g. It is the responsibility of the Agent, Landlord or Tenant to inform The DPS immediately if a change has been made to their details without the consent of the registered Agent, Landlord or Tenant. a. If either of the Parties fails to comply with any of the steps detailed in these Insured Scheme Terms and Conditions the Dispute may be rejected and the Disputed Amount will be dealt with in accordance with these Insured Scheme Terms and Conditions. Changes can be notified: d. Prior to any changes being made via the Customer Service Centre, the Landlord or Lead Tenant, as applicable, will have to be positively identified. By creating a new account, you agree to accept our policy on cookies. The Deposit is used as security against breach of the Tenant’s obligations under the Tenancy Agreement, for example failure to keep the Property in good repair and failure to pay the rent; Deposit ID means the unique identifying reference number allocated to a Deposit following the successful registration of a Deposit to us; Disputed Amount means the part of the Tenant’s Deposit, up to the full value of the Deposit, the return of which is not agreed between the Landlord and Tenant. As you will need this, see image below. Before opening or using any documents or attachments, you must check them for viruses and defects. f. Each Party must bear their own costs of participating in the ADR Procedure. 29. f. The DPS reserves the right to delay taking action on any particular instruction if it considers that it needs to obtain further information or to comply with any legal or regulatory requirement binding on The DPS (including obtaining evidence of identity to comply with money laundering regulations) or to investigate any concerns it may have about the validity or any other matter relating to the instruction. Following the change, this is the breakdown for the coverage: Between 21 and below 60 years old: Sum assured will become S$70,000. Wherever the following words and phrases appear in these Insured Scheme Terms and Conditions they will always have the following meanings: ADR Procedure means all or any of (i) the procedure for submitting the Landlord’s Evidence Form and the Tenant’s Evidence Form to The DPS; (ii) the acceptance of a Dispute into the Adjudication process; and (iii) the Adjudication. b. Once payment has been made we are not obliged to recover funds that have been paid out incorrectly due to incorrect account details being entered online. The online Service will usually be available for use 24 hours a day, 7 days per week and 365 days per year subject to scheduled down time that will be advertised on the site to users prior to any down time being implemented. The DPS takes reasonable care to ensure that electronic communications generated by it are free of viruses or other corruption of data. d. Debit Card transactions will be processed online and confirmation that a successful Card transaction has taken place will be provided to Landlords in real time. a. The cheque for the full amount of the Protection Fee must be securely attached to the printed Insured Online Cheque Submission Form. Please note that protection of a Deposit within the Scheme shall not commence until the notice referred to in this clause 12a has been sent by The DPS to each of the Parties listed. Please see clause 33 in particular for further details regarding the possible sanctions for non-compliance. The DPS’s liability in this respect is limited to re-supplying any affected documents or attachments. (iii) any additional evidence submitted by the Landlord or the Tenant; to the Adjudicator. All Landlords who register for the Scheme via the Customer Service Centre will be provided with: (i) a Landlord’s ID on the telephone which will be confirmed in writing; and. By agreeing to use our Dispute Resolution Service, you give us permission to gather and keep information about your Dispute. (i) The Customer Service Centre is available to: (ii) The telephone number for the Customer Service Centre is 0330 303 0033. The premiums rise to $84 from ages 40 to 44, and to $144 from ages 45 to 49. The DPS will also, where possible, send notification to the Tenant that a Tenant’s Evidence Form has been issued via email. 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