sick and tired of them. Team collaboration tools have never been more important than today. It saves on the cost of having to pay for monthly rental fees. CenturyLink quick bill payment provides a safe, secure online alternative to mailing in your bill payment each month. Average salaries for CenturyLink Business Service Technician: $31 - $34. The customer service staff will only day they are sorry you are having problems without any reliable information on the problem. The absolute worst experience I have ever had with a company. Based on 1 salaries posted anonymously by CenturyLink Business Development employees in New York City. Average salaries for CenturyLink Portal Support: $19 - $20. Because of my location I was constantly experiencing long blackouts of all internet service. All CenturyLink plans include a modem and have the option to either lease it for a price of $10/month or make a one-time purchase and pay $150. When I called they said they put a note on my account and then I could call on my original two years was up and they would be no cancellation charge. Turns out, there never was any upgrade planned for my area. I think they told me this is just so I'd stop bothering them. I was sent a broken modem. CenturyLink salary trends based on salaries posted anonymously by CenturyLink employees. So when I got there it was sitting outside. Our partners cannot pay us to guarantee favorable reviews of their products or services. We finally found a company that could provide us with what we needed at a good comparble price. My CenturyLink accepts all the same forms of payment as Quick Bill Pay, and you can store your payment info, so future payments are even faster. See reviews below to learn more or submit your own review. You may say "get satellite internet" or "get a permanent hotspot" unfortunately, we need their phone service as my dad refuses to learn how to use any kind of mobile phone. CenturyLink Internet Review and Prices U.S. News 360 Reviews takes an unbiased approach to our recommendations. Keeping in mind, centurylink gave me until the 24th of march 2020 to send boxes back (without the labels they claim to have sent)in order to receive the credit, but, On March 21st 2020 is when I received the credit threat. Shop CenturyLink Plans in your area. Next morning rolls around 8:00 comes and goes we call back at 9:00. EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more. I was with CenturyLink for 41 years, well before they were called CenturyLink. They don't care. I called again and surprise there are no notes and nothing they could do. Instant Refill. I called CenturyLink in the beginning of December to get internet and wanted it for december 28th and they had no one for that date. They are now trying to say I, a senior citizen ordered self install for my home & business. When we are confirming the plan we ask and are assured multiple times that the old internet won't turn off until the new internet is up and working. They can provide customers with solutions for internet, business phone, residential phone, and TV packages. lied to, overcharged, didn't keep their word to me. I asked if I needed to be home for service to be set up, and I was told, "No, service will automatically be set up," it wasn't. Call 1-855-727-9914 to order! We are on a dead end secondary road with about 200 houses. It takes a long time to get through the automated system. Yeah Google! Centurylink Online. Problems at every turn, internet that delivers half of what you pay for and constant outages.....been this way for ........years. Our partners compensate us. I shut off my service (which was a HUGE pain in itself), paid my final bill, and due to a mistake on their representative's part, they charged me for another month of service that I didn't even use. In a few words, what should everyone know about CenturyLink? Centurylink review from Overland Park, Kansas with 73 Comments: I call and order the basic $17.00 per month service and the line backer for my life alert system. I was on the phone 45 minute and talked to 3 people and was then hung up on. I spoke with 10 different people and nobody was able to help me until the 11th person I talked to was able to figure out what was going on. They never keep the lines of service open. Totally disappointed and frustrated. This was in May of 2019 & they have not stopped billing me or harassing me, to date. To check if CenturyLink Internet is available in your area, you can use our Internet provider by zip code tool. How can we provide this service for free? Get Receipt in the Text Message and E-Mail. I continued on with spectrum. Discover CenturyLink residential home internet services. From our tests and listening to other experts, we found out that the Motorola AC1600 modem router is the best DSL modem for CenturyLink. Centurylink - Century Link SUCKS!!! They won't let you disconnect until the bill is paid in full so if you don't have the funds available right away they just keep charging you outrageous prices. The most expensive plan—Simple Internet 940—is cheaper than the same speed plan offered by both AT&T and Comcast. Waiting 45+ minutes to get assistance is completely unacceptable. They are one of the worst phone/internet providers. Yes. (That $99.99 one-time fee is cheaper than prices we’ve seen listed on Amazon too.) I would have never done that, not in a million years, that's just one of their lies. CenturyLink is a full-service provider that offers communication solutions for residences as well as small, medium, and enterprise businesses. By choosing this option you will be redirected to our residential VoIP page. Still 3 months later, no internet. If you do not return the modem to Centurylink, then they will add a modem charge to your account before it is officially closed. It was never reliable. they said they left messages (they lied) they said they texted me. Reviews of CenturyLink service from real customers. I called the customer service number 800-244-1111 to ask a simple question about my service. I implore you not to do any business with CenturyLink, their customer service is absurd. This may influence which plans we compare and review and write about, but it does not effect our recommendations or advice, which are based on thousands of hours of research. Plus, CenturyLink aims to help all of their customers save money by allowing them to bundle their services into one convenient package. Always the same horrible experience. @CenturyLink your service is terrible. They kept me on hold, transferred me many times and hung up on me when I tried to cancel service. I let it warm up and plug it in and tried for 20 minutes then called them at 3:37 pm and after 10 minutes of giving my information I got to talk to a guy and 10 minutes later he said he couldn't do anything it was put on hold and I would have to talk to someone else in a different dept. CenturyLink Internet service includes WiFi. Power surges covered from day one. I have been "on hold" after calling Centurylink for assistance for over 30 minutes. - Real Time | s.last.fm ... CenturyLink login and bill pay links, customer care, service, support and contact info. Centurylink customer service is horrible. Just the feeling of being put in a dark corner and hoping but not knowing if someone will ever come along. CenturyLink bundle deals offer better overall value if you buy more than one service. Disclaimer: At MoneySavingPro we try to keep our information as accurate and updated as possible. Keeping in mind, centurylink gave me until the 24th of March 2020 to send boxes back (without the labels they claim to have sent) in order to receive the credit, but, On March 21st 2020 is when I received the credit threat. Said they would send out a tech, who claimed they called us, and yet we were all home and quarantined when they supposedly arrived :). CenturyLink Internet prices start at $49 per month. The internet service itself is average, nothing special. TWICE! When I finally got a hold of someone that was willing and able to help me ( the 11th person), they let me know that they weren't able to send a tech out to install the service for another month. While our site doesn't feature every carrier or provider available on the market, we're sure you'll be able to make significant savings from the information we provide and the free independent tools we create. Your review has been submitted. None of the support folks told me that CenturyLink couldn't provide reliable service to my area. THE WORST I have had century link for 20 yrs. We currently don't offer quotes for residential based solutions. Where they do exceptionally poor is in customer service. This was in May of 2019 & they have not stopped billing me or harassing me, to date. Website proclaims "we are here to help", but the reality is that calls go overseas to people who do not know how to help and problems to not get solved. They kept trying to charge us for internet we did not have, finally agreed to credit our bill a small amount, and then reversed it and tried charging us for another month when we still did not have internet. Currently on hold for 1.5 hours. NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included. Everywhere I look they have terrible reviews! CenturyLink has lost most of these customer, and will not support equipment upgrades to better serve the area, and win back old customers. When I moved again I would've signed up with them but not now. Welcome to Centurylink! I have involved the attorney general's office & Centurylink keeps saying they have sent labels to return the boxes & that they will credit everything after they get the boxes. Before you decide on Internet service from CenturyLink, learn from 3,305 reviews from verified customers with an average rating of 3.16/5 stars. This would not happen with free enterprise. Virtual events are very much like many other kinds of meetings; only they take place over the internet. Best CenturyLink Internet Prices January 2021, Internet/Landline/TV (Partnered with DIRECTV). It can get worse than Comcast/Xfinity & CenturyLink is it. I had paid my bill and my account was suspended afterwards anyways, so when I called they said that they had record of my payment going through, but there had not been a service order put in for them to continue service. CenturyLink quick bill payment provides a safe, secure online alternative to mailing in your bill payment each month. Hey @CenturyLink I just had by far and away the single best experience I’ve ever had with any customer service rep of any company I’ve ever dealt with in my entire life. Average salary for CenturyLink Business Development in New York City: $159,394 - $172,443. You can use their availability checker here to see if they’re available near you. they kept messing up the installation! This company is terribly incompetent! I didn't sign anything agreeing to this I'm not sure how they get away with this. Stay clear of these criminals. 24-7-365. There customer service is terrible. Excludes existing Simple Internet, CenturyLink Business Bundle and Pure Business customers. I will be disconnecting service and switching to another company. If the power goes out while your cell phone is almost out of battery life, you can rest assured knowing that CenturyLink will still let you make the important phone calls that you need to make. So, as mentioned already, CenturyLink is available in 36 states, currently. CenturyLink is a full-service provider that offers communication solutions for residences as well as small, medium, and enterprise businesses. Every customer service line I call transfers me to a different customer service line, which ends up giving me another manager number (who then never responds). I literally have no Internet. Malfunctions covered after the manufacturer's warranty. Worst company & customer service Ever!! had the 29th but that was too late so the best they could do is have it turn on December 23rd I'm a hour away they said I didn't have to be there so I said Put the box in the poech and I will plug it in on the 28th. I'm trying to get a new line run to my new house for home phone landline service and I've been on the phone with them 3 times and transferred to countless reps and none of them could understand and solve my issue. If you're not registered for My CenturyLink, sign up now. They can provide customers with solutions for internet, business phone, residential phone, and TV packages. This is absolutely REPREHENSIBLE. Website doesn't recognize account number or last name. Come to find out my service was not connected the day they said I was to receive service, and whenever I called for help, no one was able to pull up my account. COVERAGE: Plan starts on the date of purchase. Find CenturyLink phone numbers, email addresses, and links. Specifically, their phone solutions come with a clear connection, total reliability, and unlimited local calling at a low monthly price. Tech came out and boosted power. Thank you! I implore you not to do any business with CenturyLink, their customer service is absurd. Prepaid customers are billed automatically each month on a credit or debit card of choice, and service is auto-renewed until you choose to cancel. Que system that does not recognize voice prompts. This is a company who refuses to accept accountability and responsibility. They have never sent the labels & I can prove that through photographed daily mail, in my email. I have been on hold now for over 4 hours. Trying to return modem. This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. It took me 4 months just to get I'm internet connected. They are now trying to say I, a senior citizen ordered self install for my home & business. Tried calling got hung up on 5 times. I have called their "service center" a number of times. Kept going back to the starting point as to what you are calling about. The technicians are very rude along with the customer service people. See what people are saying about their experience with CenturyLink. Customer must activate services within 30 days of order. Horrible customer service. Smoke signals are more effective than this worthless company's service. CenturyLink also lets their customers call Canada whenever they want, and flexible plans offer low rates to Mexico and other Latin American countries. Their modem drops signal MULTIPLE MULTIPLE times every day. We call and they assure us we will have internet the next day and they will call us by 8:00 the next morning. CenturyLink quick bill payment provides a safe, secure online alternative to mailing in your bill payment each month. (meanwhile everyone is having to make due with mobile hotspots) The rest of the day every couple of hours we call because no one has shown up. Like a traditional landline, CenturyLink’s phones still stay functional during a power outage. Our partners cannot pay us to guarantee favorable reviews of their products or services. Please stop giving your business to this company, they need to be shut down ASAP. Assistance that is serviced is only half-completed and ineffective. Therefore the service was never hooked up. I continued on with Spectrum. I am switching providers, Have a house with someone doing remote school and two people doing remote work. She lied. Specifically, their phone solutions come with a clear connection, total reliability, and unlimited local calling at a low monthly price. The service guy never showed the first time so i have to wait another week. Back to Home Page CenturyLink emerged as one of the most affordable. They offer VoIP services with the same convenience and advantages of a landline with the features and pricing of VoIP service, to give out the best of both worlds. CenturyLink service utilizes existing telephone lines to reach deeper into rural regions of the United States than cable and fiber options are able to. They will keep raising your rates. I confirmed there would be no charge. So this is their way of working things out, by lying & deceitful actions. Nothing has been followed through to completion. Make calls on the go without fearing lost calls or choppy connections. A question about a bill gets sent to another country with reps who are not good with English and are not trained well. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. CenturyLink is the perfect VoIP provider for homes and businesses who want total reliability with a multitude of Internet services. CenturyLink also offers mobile phone plans that are powered by Verizon. CenturyLink salary trends based on salaries posted anonymously by CenturyLink employees. If you’re not sure yet, a lease is the better choice here. Gave them one star because you have to give them something in order to write a review. I called seven times and got hung up on each time just to check on the service call. They never transferred my service and claimed the account was lost... CTL service told me that I needed a new modem. The cost is average as well. So If you want a lot of stress in your life call them. I would have never done that, not in a million years, that's just one of their lies. And now I cannot figure out a sure way to send a compliment that will get to her manager. I would NOT recommend this company. Worst experience with any company for years. How can someone collect on something they Never provided & better yet threaten an excellent credit record for something that Never took place?? If you plan to stay longer than fifteen months, it’s best to buy the modem. They told me it would be set up on the 23rd but it wasn't they said they had to talk to me and read me some stuff that I had to agree on and they couldn't' t get a hold of me so they put a hold on it. They just kept taking my money and promising me 100mg when I was getting 2 or 3 mg on a good day and 1 or none on a bad day. Hours spent with customer service, and being transferred from one person to another. Login to SimplePay Email Password Don't remember password?. Only once was I given the option to talk to a rep by pressing 2. I pay … While waiting for my two year contract to be finished, I moved to an area with free Internet. CenturyLink modem rental: $9.99/mo. You can opt to rent your modem instead for $15 per month if you want to pay less upfront. Get the inside scoop on what people love and hate about CenturyLink before you sign up. The CC rep announced that my rural location was soon getting fiber optic service and sold me an equipment lease for the anticipated upgrade. I had to escalate to management, who did nothing, and finally to corporate, who agreed with me and FINALLY fixed the problem. Find high-speed internet, local and long distance home phone services, TV, and special bundle offers. My service was supposed to be set up on July 11th and I was even given a confirmation number and modem. I am using the services and I am getting billed for them each month. I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. I'm trying to get a new line run to my new house for home phone landline service and I've been on the phone with them 3 times and transferred to countless reps and none of them could understand and solve my issue. Please refer to our Privacy Policy or Contact Us for more details. I need repair to the cable they never came and buried. No automated voice saying how long the wait or the usual that "you are a valued customer and your call is important to us". I had to change my address for billing purposes which I later found out restarted my two year contract. I switched over to ooma office a little over a year ago, and am so happy with everything. I 'm not sure yet, a computer or a tablet the Internet best virtual Event Software of! The 11 best virtual Event Software Platforms of 2021, Press | about | |. Cc rep announced that my rural location was soon getting fiber optic service and claimed the account lost. 'S nuts more or submit your own customizable CenturyLink home page no ADDITIONAL cost: you pay for constant... Them but not knowing if someone will ever come along and inaccurate compared to other companies with similar services is... Its worked, its been fine, centurylink simple pay reviews enterprise businesses a traditional landline, business! 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